![]() ![]() The Operations Dashboard provides a view into the calls that happened in the on-premises network for the past one hour and Operations Dashboard and Web-based Real Time Monitoring Tool (RTMT): Analytics now supports Calling Number and Called Number charts.įor more information, see Analytics for Your Webex Cloud-Connected UC. This information is also available in downloaded data for the Service Experience and Asset Usage charts. You can use user filters such as User ID, URI, and Phone Number to filter the various charts in Analytics. The following new Analytics feature is available with this release: Support Administrator Role: Any user who logs in as a support administrator is now able to view the Connected UC tab in the Analytics and Troubleshooting sections on Control Hub.įor more information, see Assign Organization Account Roles in Cisco Webex Control Hub. Information that is presented in Control Hub to determine the root cause of Unified CM call signaling issues that your users face.įor more information, see Troubleshooting Unified CM Call Signaling Issues Using Webex Cloud-Connected UC. Troubleshooting Unified CM Call Signaling Issues Using Webex Cloud-Connected UC: If you're a read-only administrator or a full-administrator or a support administrator, you can use the troubleshooting This feature helps to migrate your end users' Jabber custom contacts to Webex personal contacts. The following new migration feature is available with this release: When a user provisioned for Calling in Webex (Unified CM) signs in with their registered email address or User ID to WebexĪpp, devices are auto created in Unified CM.įor more information, see Auto-Provisioning of Webex App for Calling in Webex (Unified CM). Have the appropriate license, you can migrate between the MPP or Enterprise firmware on the Cisco IP Phone 78 series.įor more information, see Migrate Your Phone to Webex Calling.Īuto-Provisioning of Webex App for Calling in Webex (Unified CM): This feature allows users to self-provision the devices for Calling in Webex (Unified CM) with zero or minimal intervention Only the Cisco IP Phone 78 series have the capability to run either MPP firmware or Enterprise firmware. ![]() It opens up the migration scenarios to support any personal contact importįor more information, see Import Personal Contacts from Third Party Sources.Ĭisco Multiplatform Phone (MPP) firmware can run on certain models of the Cisco IP Phone 6800, 7800, and 8800 series. Systems, or even the Webex Calling MT deployments. This is generic in that the source of the contacts may be from on-premises deployments, cloud-competitor contact This feature provides a generic mechanism to import any user's contacts into the Webex personal contact (contact service)ĭatabase. Import Personal Contacts from Generic Devices and Clients: The following new migration features are available with this release: You canĬonfigure rules in Control Hub to classify users in the Unified CM database into end users and contacts.įor more information, see Synchronize User and Organizational Contacts. For on-premises deployments, organizational contactsĪre configured in the LDAP server as contact objects or in the Cisco Unified Communications Manager end-user table. Use Control Hub to synchronize your users and organizational contacts. ![]() Synchronize User and Organizational Contacts: Service representative or so the information is provided to the individual who is receiving the call.įor more information, see Borderless CTI. Use information that an interactive voice response (IVR) system captures, so the call can be routed to the appropriate customer.Retrieve customer information from a database on the basis of information that caller ID provides.Users and associated user data from the Azure Active Directory (or a similar Cloud Directory service) that is synchronizedįor more information, see Webex Cloud-Connected UC Directory Service support for Unity Connection. During synchronization, the system imports a list of Unity Connection with the Webex Cloud-Connected UC Directory Service. Webex Cloud-Connected UC Directory Service support for Unity Connection: During synchronization, the system imports a list of usersĪnd associated user data from the Azure Active Directory (or a similar Cloud Directory service) that is synchronized intoįor more information, see Webex Cloud-Connected UC Directory Service support for Unified CM. Unified CM with the Webex Cloud-Connected UC Directory Service. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Webex Cloud-Connected UC Directory Service support for Unified CM: We want to make sure that you know about the major updates made available in Webex Cloud-Connected UC. ![]()
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